Privacy Policy spkt1

Information Collected

spkt1 collects your personal information to enable account management, financial transaction processing, and compliance with know-your-customer (KYC) requirements mandated by international licensing bodies. The categories of information we collect include:

• Identity Information — full name, date of birth, identification card number (MyKad) or passport, nationality and gender as provided during registration.
• Contact Information — email address, mobile phone number, and current residential address for verification and support communication purposes.
• Financial Details — e-wallet account information (Touch 'n Go eWallet, Boost, DuitNow), FPX information for online banking transactions, and crypto wallet addresses for deposits and withdrawals using USDT, BTC or ETH.
• Account Activity Data — deposit history, withdrawals, betting records, and general game usage patterns for account maintenance and responsible gambling programme compliance purposes.
• Device and Technical Data — IP address, device type, browser type, operating system, and login session data collected automatically when you use our platform.
• Communication Information — records of live chat conversations and email correspondence with our customer support team.

Purpose of Data Use

Your personal information is used exclusively for legitimate purposes that have been communicated to you at the time of collection. spkt1 uses your data for:

• Account Management and Verification — creating, verifying and maintaining your user account, including age checks to ensure only players aged 21 and above use the platform.
• Financial Transaction Processing — facilitating deposits (minimum RM50) and withdrawals (minimum RM50) with processing times between 10 and 45 minutes, through payment methods supported by the platform.
• Security Enforcement — detecting and preventing fraudulent activity, money laundering (AML), and unauthorised access to your account.
• Customer Support — providing technical assistance and 24/7 customer service in Bahasa Melayu and English via live chat and email.
• Service Communications — sending account-related notifications, promotional updates you have opted to receive, and information on material changes to terms or policies.
• Legal Compliance — fulfilling reporting obligations to licensing authorities and regulatory bodies related to responsible gambling and financial crime prevention.
• Service Improvement — analysing aggregated and anonymised usage patterns to improve the user experience, platform stability and the range of games offered.

Information Sharing

spkt1 does not share, sell or disclose your personal information to third parties except in the following limited and necessary circumstances:

• Payment Providers — recognised payment processors (such as FPX gateway providers, Touch 'n Go eWallet, DuitNow and Boost) for the purpose of processing transactions you initiate directly.
• Technology Service Providers — technology companies that support the technical operations of our platform, including server hosting, cybersecurity systems and platform analytics — all subject to binding confidentiality agreements.
• Regulatory Authorities — international licensing bodies that issued spkt1's operating licence, law enforcement agencies or courts when legally required by court order or statutory requirement.
• Dispute Resolution Providers — in cases of disputes involving financial transactions or fraud that require investigation by a neutral and accredited third party.

In all of the above sharing cases, the information shared is limited to the minimum data required. spkt1 does not permit any third party to use your data for their own independent marketing purposes.

Cookies and Tracking Technologies

spkt1 uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a suitable experience for you. The types of cookies we use:

• Essential Cookies — required for the platform's core functions, including login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — store your chosen settings such as language and display preferences so you do not need to reconfigure them each time you visit the platform.
• Analytics Cookies — collect anonymised usage data to help us understand which parts of the platform are most frequently used and identify areas for improvement.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the spkt1 platform.

Data Retention Period

spkt1 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Policy. Our data retention guidelines:

• Financial and Transaction Records — retained for the minimum period required by international licensing requirements and online gambling industry standards, to enable audits and investigations when necessary.
• Identity Verification Data (KYC) — retained for as long as the account is active and for a period after account closure as required by licensing authorities.
• Support Communication Logs — customer support conversation records are retained for a reasonable period to allow service continuity and dispute resolution.
• Technical Data and System Logs — access logs and security data are retained for the period required for cybersecurity threat investigation purposes.

When data is no longer needed and there is no legal obligation to retain it, spkt1 will delete or anonymise that information in a secure manner.

Your Rights

As a spkt1 user, you have rights regarding your personal information. spkt1 is committed to facilitating the exercise of these rights:

• Right of Access — you have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable time.
• Right of Rectification — if you find any information that is inaccurate or out of date, you may request that we correct it promptly.
• Right of Erasure — in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing — you may request that we limit how we process your data while an objection or review is being resolved.
• Right to Withdraw Consent — you may withdraw consent to receive marketing communications at any time without affecting your use of the platform's core services.

Information Security

spkt1 implements adequate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our security measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of data at rest for sensitive information such as financial and identity details.
• Role-based access control (RBAC) to ensure staff only access data relevant to their job responsibilities.
• Continuous system monitoring to detect and respond to cybersecurity threats.
• Regular security testing including penetration testing and code reviews.
• Comprehensive security training and privacy awareness for all staff who handle user data.

While we take reasonable measures, no security system can guarantee absolute protection. Should any security incident occur that affects your data, spkt1 will notify you in accordance with applicable notification obligations.

Changes to This Policy

spkt1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, legal requirements or industry standards. For any material changes:

• We will display a clear notice of the changes on the spkt1.net website before they take effect.
• The "Updated" date at the top of this Policy will be updated to reflect the date of the latest revision.
• For significant changes to how we use your information, we will endeavour to notify you directly by email or platform notification.
• Continued use of the spkt1 platform after changes take effect will be considered acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how spkt1 protects your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or spkt1's management of your personal information, please contact our team through the following channels:

• 24/7 Live Chat — available directly on the spkt1 platform in Malay and English, 24 hours a day, 7 days a week.
• Support Email — send your detailed enquiry to our team at [email protected] and we will respond as promptly as possible.